Returns & Refunds
return & refund policy
At Slim Slays Hair we strive to maintain a very high level of quality assurance. All hair orders are thoroughly inspected before shipping. It is our primary focus to ensure that you are completely satisfied.
Due to the nature of our products , all sales are final.
On first receipt of your wig, we require that you use a wig cap (included) to try on your wig for fit in order to keep the unit in new, unused condition. Keep all original packaging in place and DO NOT SEW ON YOUR WIG OR ADD CLIPS OR BANDS. If your wig does not fit as expected, please keep the following refund and exchange policy in mind:
Refund and exchange requests must be initiated within 7 calendar days from date of purchase. Refunds and exchanges will only be honored on new, unused wigs. All original tags must be attached and the piece must be returned with all original packaging and accompanied by your original receipt.
Refunds and exchanges will not be honored if your wig has been cut or altered in any way or if the unit is returned and appears to be worn. This includes, but is not limited to: cutting the lace or any part of the wig, cutting the hair, removing original tags, hair has been picked, brushed, washed, cut, dyed (or chemically altered in any way), flat ironed, or otherwise manipulated with any styling tool, including hair dryers. Refunds and exchanges will not be honored if the unit has had hair product, perfume, or any other products applied to the hair including glues, gels, adhesive tapes, and/or sprays. No change in the integrity of the product itself is allowed: refunds or exchanges will not be honored for units with bases that are torn or damaged in any way. This includes damage from sewing needles.